Frequently Asked Questions
Everything you need to know about our premium coffee grinders.
What is the standard shipping timeframe for new grinders?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days via our premium freight partners.
Do Mahlkoenig grinders come with a manufacturer warranty?
Yes, all our home and professional grinders include a 1-year limited warranty covering defects in materials and workmanship from the date of purchase.
What is your return policy for unused items?
We offer a 30-day return policy for grinders in their original, unopened packaging. Please note that a restocking fee may apply to ensure the integrity of our precision equipment.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How often should I replace the burrs in my grinder?
Burr longevity depends on usage and roast type, but generally, we recommend inspecting or replacing steel burrs after grinding approximately 700-1000kg of coffee to maintain peak flavor profile.
Are your grinders calibrated before they ship?
Absolutely. Every Mahlkoenig grinder undergoes rigorous factory calibration and testing to ensure it meets our exacting standards for grind consistency before it leaves our facility.